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Supplier Registration FAQs

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Where do I find Help within ASCEND?

By clicking on the  icon in the upper right hand cornmer or at the bottom of every page, you will be taken to the user guide and FAQ site. You will be able to download the user guide along with viewin frequently asked questions.

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Is there a way to turn off notifications?

In your user profile, you are able to disable the notifications under “Notification Setting”. This will stop all notifications.


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I am locked out of my account. What should I do?

Each user has 5 attempts to enter correct login information. After the 5th attempt, you will be locked out for 5 minutes. After that time, you will be able to log in.

 

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I forgot to save my new entries. Is my data automatically saved?

No, the data does not automatically save. Only data that you have previously entered and saved will remain. You will have to re-enter the new data and click Save in order for previously data to be removed.

 

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What are the supported internet browsers?

Internet Explorer: version 10 or newer*

Chrome: version 21 or newer

Firefox: version 40 or newer

Opera: version 15 or newer

OS X Safari: 7.0 or newer 

How do I reset/change my Password?

You are able to change your password under your name in the upper right-hand corner. When you click on your name and the drop down list appears, select SET PASSWORD. You will be prompted to enter your old password, new password, and the new password again to confirm. Once you click SET PASSWORD, your new password will become active. You will then be returned to the login screen to log in again with your new password.


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What do I do if I forget my Username and/or Password?

If you forget your username, please call Tech Support phone at: 708-236-2000, Option 9.

If you forget your password, click on the “Forgot?” link on the Sign In page.  You will be prompted to enter your Username in the space provided which is usually your email address and click <Submit>.  CVM will send you password reset instructions in an email. Please check your SPAM & JUNK folder as reset links tend to be placed in there at times.

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Can I open ASCEND on my smart phone?

ASCEND powered by CVM Solutions is designed to work on desktop, laptop or tablet devices. For the best user experience, we do not recommend using mobile phones.

What are the password requirements?

A password requires the following criteria:

  • Minimum 8 characters.
  • At least one digit ('0'-'9').
  • At least one lowercase letter ('a'-'z').
  • At least one uppercase letter ('A'-'Z').
  • At least one special character ('!', '$', etc).
As you type your new password, a green check mark will appear next to the criteria indicating it has been met.

 

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How do I delete a user?

You can only delete a user by disabling that user. To do so, click on Users in the upper right-hand corner when you log in. Select Users and a list will appear. Then, click on the user that you wish to disable. Once you click on the user, their Username, First/Last Names, and Email Address will appear. By toggling the Enable/Disable button, this user will be disabled from using the system but their information will remain.


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How do I rename a Username?

You can rename a Username by disabling that user. To do so, click on Users in the upper right-hand corner when you log in. Select Users and a list will appear. Then, click on the user that you wish to disable. Once you click on the user, their Username, First/Last Names, and Email Address will appear. By toggling the Enable/Disable button, this user will be disabled from using the system but their information will remain.

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Do you have any other questions?

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