Tier 2 Program Management

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CVM Solutions provides a Tier 2 Program Management service in order help customers with the deployment of successful Tier 2 reporting programs. Many customers prefer to outsource the management of these Tier 2 programs to CVM instead of managing them in-house. Tier 2 reporting programs require a considerable commitment of time and resources to manage. The resource level requirement is based on a few primary factors including:

  • The number of primes to be managed in the system
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  • The frequency of reporting
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  • The complexity of reporting
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  • The desired level of reporting compliance
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  • The degree of reporting accuracy desired

CVM Tier 2 Program Management service includes the following:

Communication Program

Frequent communication with Prime Suppliers is required to ensure Primes’ compliance with the reporting program. Communication is required to inform Primes of your program and invite them to participate. A significant amount of time is devoted to assisting Primes with questions about the program and the reporting process.

Supplier Follow-up

Tier 2 programs that achieve a high level of compliance do so by aggressively following up with Prime Suppliers that have not reported during an open reporting period. This includes written communications as well as phone calls when appropriate. A consistent follow-up effort is the key to compliance when reporting periods are open.

Initial and Ongoing Training

Primes that are invited to report in the system have to be trained on use of the application as well as client-specific requirements. Additionally, ongoing training is required to accommodate staff turnover within your Prime Suppliers’ companies. Prime Suppliers also need to be taught what spend figures should and shouldn’t be included in reports. This is key to ensuring data integrity.

Auditing of Reported Spend

To maintain the accuracy and integrity of the information within your Tier 2 Reporting System, data submitted by Prime Suppliers must be reviewed during each reporting period to identify instances in which spend may have been incorrectly reported. In these cases, it is necessary to follow-up with the prime supplier to either verify the validity of the numbers as reported or to ask them to correct their report.