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How do I rename a Username?

You can rename a Username by disabling the user only.  Click on Users in the upper right-hand corner of the portal when you log in.  Select Users and you will see a list.  Click on the user you wish to disable and his username, First / Last Names, and Email address display.  By toggling the switch enable/disable this user to "disable," you will disable him from using the system, but his information remains.

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What do I do if I forget my username and / or password?

If you forget your username, please call Tech Support phone at: 708-236-2000, Option 9).

If you forget your password, click on the “Forgot?” link on the Sign In page.  You will be prompted to enter your Username in the space provided which is usually your email address and click <Submit>.  CVM will send you password reset instructions in an email. Please check your SPAM & JUNK folder as reset links tend to be placed in there at times.

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What are the password requirements?

As you type your password and the complexity is met you will see a green check mark indicating criteria is met for each of the requirement.

  • Minimum 8 characters.
  • At least one digit ('0'-'9').
  • At least one lowercase ('a'-'z').
  • At least one uppercase ('A'-'Z').
  • At least one non-letter ('!', '$', etc).
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My Account is Locked out?

When attempting to login, a user has 5 attempts.  After that, the user’s account will be locked out for 5 minutes.  After 5 minutes, the user can attempt to login again.

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Does my Username have to be my email address?

No, but it is preferred for ease of use. If your email address is john.doe@gmail.com, then your username is also john.doe@gmail.com.

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How do I Reset/Change my password?

When you login as a supplier, click the <Set Password> option under your name in the upper right-hand corner of the portal.  You will see a screen to enter your old password, new password, and your new password again to confirm.  Then, click and the new password becomes effective.  If you need assistance in creating a new password in so far as criteria is concerned, click on the "?."  You will then be returned to the login screen to login again with your new password.

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Where do I find Help?

By clicking on this icon,  ? , the supplier admin/user will be taken to our guide and FAQ site. There most FAQ questions are answered and you also have the capability to download the guide based on your login profile. This help icon is available in in the upper right corner and at to bottom of every page under Help & FAQs.

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I keep submitting my application. Yet, I keep receiving “incomplete registration” notices. What do I do?

Go into your Summary, scroll down to the e-sign at the bottom, enter your full name in the e-sign space provided, and click <SUBMIT>.

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What is the telephone number of Tech Support?

For assistance with technical issues, contact the CVM Technical Support Team by emailing Client Specific Support email address hubsupport@cvmsolutions.com or by calling 708-236-2000, Option 9.

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What do I do if my question is not answered?

Return to the login page and click the "Contact Us" button at the bottom of the page to send an email to Tech Support. 

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How do I submit a Trouble Ticket?

You can submit a trouble ticket before and after logging into the portal.  First, prior to logging into the portal, you can submit a trouble ticket directly to the supplier diversity box (on the front landing page) at hubsupport@cvmsolutions.com.  Secondly, after logging into the portal, you can click on "Tech Support" (i.e., For assistance with site technical issues, you can contact the CVM Technical Support Team either by email (hubsupport@cvmsolutions.com) or phone at: 708-236-2000 Option 9).

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How do I update my Expired Certificate?

On the Registration - Diversity (tab), go to "Required Supplier Diversity Certificates" with options to edit, delete, and "+ Add Certifications."

Edit - Choose to edit, next to the Expired Certificate.

Expiration Date - Click on the calendar to select the expiration date of the current certification.

Click CHANGE to browse and Upload the current certificate.

Click <SAVE> to add the certificate.

Click <SUBMITT CHANGES> to update your profile.

Note: Click on the Submit Changes button below and e-sign in order to save your changes. Submitting your changes will update your profile for the companies in which you are registered. If you do not submit changes, your registration profile information will remain.

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How do I unlock my portal account after five consecutive failed login attempts?

Wait five (5) minutes and then try again.

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What happens when I unlock a user?

When you unlock a user, you set the user's portal access back to "Enable," which means the user can now access the portal or system too.

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What does it mean to "enable" a user?

By enabling a user, you are allowing the user to use the system.

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How do I delete a user?

You delete a user by disabling the user.  Click on Users in the upper right-hand corner of the portal when you log in.  Select Users and you will see a list.  Click on the user you wish to disable and his username, First / Last Names, and Email address display.  By toggling the switch to enable / disable this user to "disable," you will disable him from using the system, but his information remains.

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How do you delete suppliers from a client's view?

You cannot permanently delete suppliers.  You can only disable them in the supplier profile.

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If I forget to save entries, is my data automatically saved?

No, it is not.  Only data you entered - and saved - previously is saved.  The data on your current screen for which you did not click <SAVE> is lost and you will have to re-enter it.

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What do I do if the portal locks?

If the portal locks, close your browser and re-launch the browser.  If not, call Client Specific Support at 708-236-2000, Option 9.

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Can I export report results to Excel?

Yes, you can. When you hover over and click on the Excel export icon, you can export results to Excel.  Once the information is exported into Excel, you can save the Excel file and email it to other people in your organization.

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What are CVM Notifications?

Symbolized by a bell-shaped Bell icon icon in the upper right-hand corner of the portal, this icon alerts you that you have notifications.  Notifications are usually dated and one sentence in length.  You can click on the notification and be taken to more in-depth information about it.

Note: Once you click on a notification, it disappears as an alert and the number of alerts decreases as well.

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Is there a way to turn off notifications?

There is a setting called "Notification Setting" in the user's profile, which can be turned off to stop the notifications. You can also disable the user to stop all notifications.

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How to suppress some notifications?

You cannot suppress specific notifications.  There is only the ON/OFF options regarding notifications.  There is a setting called "Notification Setting" in the user's profile, which can be turned off to stop the notifications. You can also disable the user to stop all notifications.

Note: You may have 17 Notifications, but only 5 appear.  To see all of your Notifications, you need to click on the link to "See all" notifications under the bell Notifications' icon and they will display.  Further, by clicking on the "Mark All as Read" link under Notifications, you can mark them as read as you review them.

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I updated my certifications. Why am I still receiving notifications to update them?

Until you update your certifications according to the following step-by-step process, you will continue to receive notifications as follows:

60 calendar days - 1st notification before expiration

30 days before expiration - 2nd notification

7 calendar days before expiration - 3rd notification

1 day before expiration - 4th notification

Weekly notifications for the next 52 weeks until you update your certifications.

Update Certification Process

On the Registration - Diversity (tab), go to "Required Supplier Diversity Certificates" with options to edit, delete, and "+ Add Certifications." 

Edit - If you choose to edit, you may be prompted to edit the "Certified by" screen by selecting the radio button for "Certifying Agency" or the one for "Self-Classified" after which you must click <Save> to save your entry or <Cancel> to cancel (or not save it).

Delete - If you click on delete (symbolized by the trash can), you will be prompted to click on "No" or "Yes" to confirm that you are sure you want to delete the certification.
 
<+ Add Certification> - If you click on <+ Add Certification>, you will see a "Certified by" popup on which you must complete all of the following information:

Select "Certifying Agency" or "Self-Classified" via a radio button.

Select location from the drop down.

Certification Number - Enter the Certification Number.

Effective Date - Click on the calendar icon to select the effective date of the certification.

Expiration Date - Click on the calendar to select the expiration date of the certification.

Upload the certificate - You MUST upload the certification document.

Click <Add> to add the certificate or <Cancel> to cancel.

Note: If you do not click <Add>, you will not update your certificate(s) and you will continue to receive Notifications.  If you just upload a new certificate, for example, without completing the above information, you will continue to receive Notifications.

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How often can I update my profile?

You can update your profile as often as you wish.  Remember to save your updates before signing out.

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Will it take long to complete my registration?

No, registration is quick and easy. CVM uses a supplier registration wizard that guides you through the registration process making it quick and efficient.

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What do I do if I need to gather more information during registration?

Any information you enter during the registration steps will be saved once you click the <Save> button on the portal screen.  For example, if you are on Business Capabilities, for example, by clicking on the navigation buttons on the bottom of the screen to the previous screen (e.g., <Prev: General Overview>) or to the next screen  <Next: Diversity>), you will also save any information you entered.

Note: While the information is saved, it has not been verified and you will still need to verify it when you return, especially if you received any system-generated error messages.  Also, you can logout and return at a later date to finish registration.

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How do I register with other customers?

As a supplier, click on "Prospects."  Review the suppliers with whom you wish to register.  Then click <REGISTER>.  If you wish to be considered to become a <Company’s Name displays here> supplier, complete and submit your Supplier Profile.  For Supplier Diversity program questions Contact <Company’s Name displays here>.  For assistance with technical issues, contact CVM.  You must complete the General Overview, Business & Capabilities Profile, Diversity, and Pre-Qualification (If Applicable) sections and then click on <Submit> to register.

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Do I have to re-enter information repeatedly when I register with other customers?

The system allows you to register with multiple customers at one time.  If you register with Client A, for example, the first time, the information you entered for Client A will re-populate for subsequent registrations (e.g., Client B, Client C, Client D, etc.) with the exception of the pre-qualification questions, which are customer-specific (if applicable).

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How do I know my registration is completed?

You will receive an email notification (e.g., Your company has completed a registration for (Company Name) in your "Notifications" and the bell icon will increment accordingly.

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What is required to register as a supplier?

At a minimum, you need the following:

General Company information, including Company Name, Former Company

Name(s) Used, Internet access, Federal Tax ID, Dun & Bradstreet number

Parent Company Name and Federal Tax ID

Executive and Primary Contact information

Business / Financial information, including year established, Gross Annual Sales for the last three (3) years, number of employees and Legal Structure (Last 3 years' Sales figures)

Product and Services information including Specific Commodities, NAICS, Product/Service Description, Geographical Service Area

Diversity information (only applicable if a diverse company) including Ethnicity, Gender, Diversity Category Certification Details, % of Minority and Women Ownership

Documentation; Upload of Supplier Documents including Diversity Certification and other documents

Reference information: A total of three references to be recorded

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How do I invite a supplier to register?

As the Client Administrator, you have two different ways to invite a supplier to register.  First, you can invite a new supplier by clicking on the <INVITE NEW> icon.  When you click on the “Invite New” icon, you are inviting a supplier to register, who is not included in the CVM Master Database.  You need to enter all of the information.  When you click on <INVITE> (and not <INVITE NEW>), you are inviting a supplier to register with your company, who already is in the CVM Master Database.  Hence, some of the fields you see will be pre-populated, especially if CVM has the information in its CVM Master Database.  When you click <NEXT>, you will see a system generated invitation from CVM Solutions to register as a supplier.  Or, if you prefer, you may delete the system generated email and compose one yourself in the space provided for 120 characters.  After, you just hit Send to send it to the supplier or cancel.  Whether you use <INVITE NEW> or <INVITE>, your invitee will receive an email and you will receive confirmation that “Your invite has been sent.”

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If you are a customer, how do you rate a supplier?

You can rate suppliers that your organization currently uses or used in the past. This rating is across all organizations utilizing Supplier Locator and is the average across those organizations.  To rate a supplier, click <RATE> on the stars under the supplier's name.  Then, click on the numbers of stars you wish to award this supplier.  Higher ratings are indicated by more stars.  Once you rate the supplier, you will see a series of stars appear under the supplier’s name in the search results.

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If you are a customer, how do you search for a supplier?

If you are a customer, you can use the search box (i.e., Enter keywords to find a supplier").

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What does it mean if a supplier is "active" in my system?

If the Supplier Status is shown as "Active Supplier," then the supplier is actively doing business.

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How do I tag a supplier as one of my preferred suppliers?

Any suppliers that your organization uses, has used, or will use can be tagged as a “Preferred” supplier.  To create a custom tag (e.g., Preferred, Very Reliable, etc.), click on the Tag icon for that supplier.  This feature is kept within your organization. No other users outside of your organization can see which suppliers you have tagged.   

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Do I need to sign out or will I time out after completing my work on the portal?

The user will be logged out in one (1) hour if the user does not logout.

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How do I get supplier registration analytics and/or data from the system?

As a client administrator, you have access to eleven (11) supplier-specific reports with filtering capabilities.  Click on Reports and view a description of each report along with the header fields contained within each report.

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Are any reports available?

Yes, as a client administrator, you have access to eleven (11) supplier-specific reports with filtering capabilities.  Click on Reports and view a description of each report along with the header fields contained within each report.

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Is there a User Guide available to download?

Yes, the User Guide is available for download here.

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Once I register, when will I start to receive RFPs?

Completion of the registration does not guarantee any business with the client. You will be included in their list of potential suppliers that they may use for sourcing requests.

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What are the supported internet browsers?

Internet Explorer: version 10 or newer*

Chrome: version 21 or newer

Firefox: version 40 or newer

Opera: version 15 or newer

OS X Safari: 7.0 or newer

 

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What are the supported devices?

ASCEND powered by CVM Solutions is designed to work on desktop, laptop or tablet devices. For the best user experience, we do not recommend using mobile phones.

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Do you have any other questions?

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